PRIVACY POLICY
Last Updated: 3/30/2026
MYTURN ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rotating savings platform.
1. INFORMATION WE COLLECT
1.1 Personal Information
We collect personal information that you provide to us, including but not limited to:
- Full name
- Email address
- Phone number
- Bank Verification Number (for verification purposes and virtual account creation)
- Bank account details
- Payment card information
- Residential address
- Date of birth
1.2 Financial Information
- Transaction history
- Payment records
- Group membership and contribution details
- Payout schedules and amounts
- Bank account and card details (securely stored by our payment partners)
1.3 Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Usage data and interaction with our Platform
- Cookies and similar tracking technologies
- Location data (with your permission)
1.4 Third-Party Information
We may receive information about you from third parties, including:
- Payment service providers (monnify, etc.)
- Identity verification services
- SMS gateway providers
- Credit bureaus (where applicable and with consent)
2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
2.1 Service Provision
- Creating and managing your account
- Processing payments and transactions
- Facilitating group savings operations
- Sending transactional notifications (SMS, email, push notifications)
- Providing customer support
2.2 Security and Fraud Prevention
- Verifying your identity
- Detecting and preventing fraud, money laundering, and other illegal activities
- Monitoring for suspicious or unauthorized activities
- Complying with legal and regulatory obligations
2.3 Platform Improvement
- Analyzing usage patterns to improve our services
- Conducting research and development
- Personalizing user experience
- Testing new features and functionality
2.4 Communication
- Sending service updates and announcements
- Responding to your inquiries
- Sending promotional materials (with your consent)
- Notifying you of changes to our Terms or Privacy Policy
2.5 Legal Compliance
- Complying with applicable laws and regulations
- Responding to legal requests from authorities
- Enforcing our Terms of Service
- Protecting our rights and the rights of our users
3. INFORMATION SHARING AND DISCLOSURE
We do not sell your personal information. We may share your information in the following circumstances:
3.1 With Service Providers
We share information with trusted third-party service providers who assist us in operating our Platform, including:
- Payment processors (Monnify, etc.)
- SMS gateway providers
- Cloud hosting services
- Identity verification services
- Customer support tools
- Analytics providers
3.2 With Other Group Members
When you join a group, certain information (name, phone number, contribution status) may be visible to other group members for transparency and coordination purposes.
3.3 For Legal Reasons
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Law enforcement inquiries
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.5 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
4. DATA SECURITY
4.1 Security Measures
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest (SSL/TLS)
- Secure authentication mechanisms
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure payment processing through PCI-DSS compliant providers
4.2 Limitation of Security
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
5. DATA RETENTION
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
- Maintain business records
When your information is no longer needed, we will securely delete or anonymize it.
6. YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may have the following rights:
6.1 Access and Portability
- Request access to your personal information
- Request a copy of your data in a portable format
6.2 Correction and Update
- Update or correct inaccurate or incomplete information
- Request changes to your profile information
6.3 Deletion
- Request deletion of your personal information (subject to legal retention requirements)
6.4 Objection and Restriction
- Object to certain processing of your information
- Request restriction of processing in certain circumstances
6.5 Withdrawal of Consent
- Withdraw your consent for marketing communications
- Opt-out of non-essential data collection
To exercise these rights, please contact us through the Platform's support channels.
7. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze usage and improve our Platform
- Provide personalized content
- Enable security features
You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.
8. THIRD-PARTY LINKS
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. CHILDREN'S PRIVACY
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.
12. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:
- Email: [Support email will be provided through Platform]
- In-app support chat
- Contact form on the Platform
13. DATA PROTECTION OFFICER
For privacy-related inquiries or complaints, you may contact our Data Protection Officer through the support channels provided on the Platform.
14. REGULATORY COMPLIANCE
We comply with applicable data protection laws and regulations, including but not limited to:
- Nigeria Data Protection Regulation (NDPR)
- General Data Protection Regulation (GDPR) where applicable
- Other local and international privacy regulations
BY USING THE MYTURN PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.